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shipping

 

shipping method

Region

Shipping Time
(Business Days Estimation)

P1

Netherland, Spain

    7~13

P2

Germany

7~9

P3

United Kingdom, Italy

       All Other Countries

 

7~15

France, Denmark, Belgium, Austria

10~15

P4

     United States

     7~18

Under normal circumstances, we choose DEAM-R or Eu-Packet to ship your packages.

 

 

BelleCat's customer satisfaction is always our priority.

We have dedicated QC and QA teams to inspect your items before they are shipped. Our product quality is guaranteed. However, you must carefully check the size before you buy. We would like to refer to the form tables on the product page.
If you are not satisfied with the items received, we can easily arrange a change or refund for you.
We are here to help! Do not hesitate to submit a ticket if you have problems with your order!
30 day return guarantee
Please contact us within 30 days of receiving your article. Defective products can be returned to us if they have the following types of quality issues: stains, hinge breaks, torn or torn materials of poor quality, clear color difference, the main difference between the photographed product and the product received. If you experience the above issues, please contact us directly through our Help Center
Procedure to solve the problem:
1. Show the problem with clear photos taken at good light or take a short video and send it together with the order number and product number (SKU) to our support center.
2.We will review the case for you.
3. We will offer a solution.
Wrong size
Different brands and manufacturers can produce smaller size items. Make sure you check the size chart carefully before ordering. We will keep in mind that the size of the item is incorrect if there is a 3 cm (1.18 inch) difference between the measurements of the item received and those on the product page.
Procedure to solve the problem:
1.Contact us and we provide clear photos with the difference in size (use a ruler or tape measure next to the item), Order Number and Product Number (SKU).
2.We will review the case for you.
3. We will offer a solution.
solutions:
-If we have sent the wrong size: We will refund you completely or send an item with an alternative size (if applicable).
-If you have ordered the wrong size: We offer partial refund if you keep the item or we ask you to return the product to us for a refund or partial replacement. Shipping costs are paid to you in both ways for shipping. We will offer compensation until we receive the products. We kindly request you to provide all tracking information.
Missing items and partial delivery
Make sure you open the package and check the content carefully before signing up for the package.
1. Contact us and provide clear photos of the product packaging (box), shipping label on your box, your order number and SKU (product) number.
2.We will review the case for you.
3. We will offer a solution.
BelleCat from different warehouses may need to split your order in some cases to receive a portion of your items sooner. Please feel comfortable. If we made a mistake, we will send the missing item / accessory for free within the warranty period.
Wrong items or shipped package
-If we have sent the wrong article: We will refund you completely or send an item with an alternative product (if applicable).
-If you ordered the wrong item: We offer partial refund if you keep the item or we ask you to return the product to us for a full refund or replacement. Shipping costs are paid to you in both ways for shipping. We will offer compensation until we receive the products. We kindly request you to provide all tracking information.
The product is good, but I do not want it anymore
You have 30 days of receipt of the goods to contact us.
If you return the item for a change or refund, you must pay the shipping costs in both ways.
We will do our best to help you until the returned items are unused and unwashed, come with all original tags and their original packaging. Each used product is automatically disqualified for a return.
Additional Warranty Comments
- All return shipments must be approved by our customer service team first; If approved, an RMA module is provided. Items returned without an RMA form are not accepted.
-All returned items must be in brand condition, unused, unwashed, with all original labels and their original packaging.
-We do not accept returns and exchanges of products for the following items: cleanup items, discounted prices and all garments listed under the categories lingerie and costumes of

 

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.

 

How to Reach Us

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:
1. BELLECAT'S Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when BELLECAT is responsible for shipping the wrong item/ size.

2.Customer's responsibility
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
For USA customers, we also provide prepaid shipping labels for returns via our ticket system.The prepaid label fee will be deducted from the final refund.

Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.